Last updated: September 2026
Welcome to SIGTEA. These Terms & Conditions govern your use of the SIGTEA website and your purchase of products from us.
By accessing or using our website, or by placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
These Terms & Conditions apply to consumers purchasing products through our website for personal, household or family use.
1. About SIGTEA
SIGTEA is the trading name used for this online shop.
Email: contact@sigtea.com
Our customer service hours are Monday to Friday, 8:00 am to 6:00 pm, excluding public holidays.
References to “SIGTEA”, “we”, “us” or “our” in these Terms & Conditions mean the business operating the SIGTEA website.
2. About Our Products
SIGTEA offers products intended for babies, children and families, including toys, sensory products, educational products, developmental products and other children's essentials.
We make reasonable efforts to ensure that product descriptions, images, colours, dimensions and other information displayed on our website are accurate and up to date. However, slight differences may occur, particularly in colour and appearance due to your device or screen settings.
Where a product has specific age recommendations, warnings, instructions or safety information, customers should read and follow them carefully before allowing a child to use the product.
Product images may be provided for illustrative purposes and packaging, colours, labels or other non-material details may occasionally vary from the images shown on the website.
Nothing in these Terms & Conditions excludes or limits any rights you have under applicable consumer law.
3. Eligibility
By placing an order with SIGTEA, you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years old.
Our products may be intended for children, but orders should be placed by a parent, legal guardian or another adult who is responsible for the purchase and for ensuring that the product is appropriate for the intended child.
4. Website Use
You agree to use our website only for lawful purposes and in a way that does not:
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violate any applicable law or regulation;
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infringe our intellectual property rights or the rights of any third party;
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interfere with the operation, security or availability of the website;
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introduce malicious code, viruses or other harmful material; or
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attempt to gain unauthorised access to any part of the website or its systems.
We may restrict or suspend access to the website where reasonably necessary to protect our website, customers or business.
5. Product Availability
All products are subject to availability.
We reserve the right to change, suspend or discontinue any product at any time. Where you have already placed an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, provide a refund for any amount already paid for the unavailable product.
6. Prices and Promotions
All prices displayed on our website are stated in pounds sterling (£), unless otherwise specified.
We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur.
Where a genuine pricing error is identified before your order has been accepted, we may contact you to confirm whether you wish to proceed at the correct price. You will not be required to pay an incorrect price without your agreement.
Promotional prices, discounts and special offers may be subject to additional terms, including availability, qualifying products, promotional periods or maximum quantities. Where applicable, these conditions will be displayed with the relevant promotion.
Where we advertise free UK shipping, the offer is subject to any specific conditions displayed on the website or at checkout.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.
After placing your order, you may receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
Your order will be accepted when we send you an order confirmation or dispatch confirmation, as applicable. At that point, a contract between you and SIGTEA will be formed for the relevant products.
We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including where:
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a product is unavailable;
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there is a genuine pricing or product description error;
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we reasonably suspect fraudulent or unauthorised activity;
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we are unable to fulfil the order; or
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the order would breach applicable law or these Terms & Conditions.
Where we cancel an order after you have paid, we will refund the amount paid for the cancelled order or affected products.
8. Order Information
You are responsible for ensuring that all information provided when placing an order is accurate and complete, including your name, billing information, delivery address, email address and telephone number where requested.
SIGTEA cannot be held responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information supplied by the customer, subject always to your statutory rights.
9. Payment
Payment must be successfully authorised before an order can be processed.
Available payment methods will be displayed at checkout.
You authorise SIGTEA and our relevant payment service provider to process the payment for your order using the payment method selected during checkout.
We do not knowingly retain full payment card details where these are processed through third-party payment providers.
10. Delivery
We aim to dispatch orders within the timeframe stated on our website or provided in your order confirmation.
Delivery times may vary depending on the destination, availability, courier service and other circumstances outside our reasonable control.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
Further information about delivery charges, estimated delivery times, tracking and delivery issues is provided in our Shipping & Delivery Policy.
For UK consumer purchases, applicable consumer legislation may provide specific rights concerning delivery times and responsibility for goods in transit. Nothing in these Terms & Conditions limits those rights.
11. Risk and Ownership
Unless applicable law provides otherwise, responsibility for the goods generally passes to you when you, or a person you have identified to receive the goods, takes physical possession of them.
Where you have instructed a carrier not offered by SIGTEA to collect the goods, responsibility may pass to you when the goods are handed to that carrier, where permitted by applicable law.
Ownership of the goods passes to you once we have received full payment for the relevant goods and they have been delivered to you, subject to applicable law.
12. Returns, Refunds and Cancellation
We want our customers to be satisfied with their purchases.
Your statutory rights under applicable UK consumer law are not affected by these Terms & Conditions.
For eligible online purchases, consumers may generally have a statutory right to cancel their order within 14 days of receiving the goods, subject to applicable exceptions and legal conditions.
Certain goods may be exempt from cancellation rights where permitted by law.
Details of the cancellation process, returns requirements, refund procedure and any applicable exceptions are provided in our Returns & Refund Policy.
Nothing in our Returns & Refund Policy or these Terms & Conditions is intended to restrict or remove any statutory consumer rights.
13. Faulty, Damaged or Misdescribed Goods
All goods supplied by SIGTEA must comply with applicable consumer protection legislation.
Where goods are faulty, damaged, not as described or otherwise do not meet applicable statutory requirements, you may have legal rights including repair, replacement, price reduction or refund, depending on the circumstances.
These statutory rights exist separately from any voluntary returns policy we may provide.
Under the Consumer Rights Act 2015, consumer goods supplied in Great Britain are subject to statutory requirements including satisfactory quality, fitness for purpose and conformity with their description.
14. Children's Products and Safety
Because SIGTEA sells products intended for babies and children, customers should carefully review all applicable product information, including:
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recommended age range;
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safety warnings;
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instructions for use;
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supervision requirements; and
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cleaning, maintenance or storage instructions.
Parents, guardians and carers are responsible for determining whether a particular product is suitable for the intended child and for providing appropriate supervision where required by the product instructions or warnings.
Nothing in this section excludes or limits SIGTEA's legal responsibilities for the safety, quality or conformity of products supplied.
15. Intellectual Property
Unless otherwise stated, the content available on the SIGTEA website, including text, logos, graphics, photographs, product imagery, designs, layout and other materials, is owned by or licensed to SIGTEA and is protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial shopping purposes.
You must not reproduce, copy, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
16. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, delivery services, applications or other services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites and services.
Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
17. Website Availability and Accuracy
We aim to keep the SIGTEA website available, accurate and up to date. However, we do not guarantee that the website or any particular feature will always be available, uninterrupted or error-free.
We may temporarily suspend, modify or update the website for maintenance, security, technical or operational reasons.
We may also correct errors or update website content where reasonably necessary.
18. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
This includes liability for matters that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where applicable law imposes liability, or any other liability that cannot legally be excluded or restricted.
Subject to the above, SIGTEA will not be responsible for losses that are not reasonably foreseeable or that are not caused by our breach of these Terms & Conditions or our legal obligations.
Nothing in this section affects your statutory consumer rights.
19. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, transport disruption, industrial disputes, government action, internet or telecommunications failures, or other events that could not reasonably have been prevented.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
This section does not remove any rights you have under applicable consumer law.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.
The version in force at the time you place an order will generally apply to that order, unless a change is required by law or otherwise agreed with you.
The current version will always be made available on our website.
21. Complaints
If you have a question, concern or complaint about our products or services, please contact us using:
Email: contact@sigtea.com
Customer Service Hours:
Monday to Friday: 8:00 am – 6:00 pm
Saturday and Sunday: Closed
We will aim to review and respond to complaints within a reasonable period.
Nothing in this complaints procedure prevents you from exercising any statutory rights or seeking other remedies available under applicable law.
22. Privacy and Cookies
Our collection and use of personal information is governed by our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
By using our website, you should review these policies so that you understand how information may be collected and used.
23. Governing Law and Jurisdiction
These Terms & Conditions and any contract formed between you and SIGTEA shall be governed by the laws applicable to the relevant consumer contract.
Where permitted by law, the courts of England and Wales shall have jurisdiction over disputes arising from or in connection with these Terms & Conditions.
Nothing in this section prevents a consumer from relying on mandatory consumer protection rights or bringing proceedings in another jurisdiction where the law gives them that right.
24. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, while the remaining provisions will continue in full force and effect.
25. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Returns & Refund Policy and Shipping & Delivery Policy, form the terms governing your use of our website and purchases from SIGTEA, subject to any additional terms expressly provided during the purchasing process.